aleksandar
Product Marketing Manager
Follow:
Based in Sofia, Bulgaria, a city where history meets innovation, Aleksandar is part of the Product Marketing team at Voiso. After completing his studies in Cologne, Germany, he built a strong background with 5 years in telecommunications and 2 years in and contact center solutions (CCaaS). He thrives on closing the gap between customers and product teams, turning insights into strategies that drive clarity, alignment, and growth. He believes great Product Marketing is about creating understanding, momentum, and belief, both inside and outside the company. Outside of work, Aleksandar channels his energy into sports and the mountains, where each hike offers space to organize his thoughts and the quiet needed to return renewed, much like a trail that leads to a higher and clearer view.
Read more form this author:
August 3, 2026
Automated outbound calling helps businesses reach more people with less manual effort. Instead of agents dialing phone numbers one by one, waiting through rings, listening to voicemails, logging outcomes, and moving on to the next contact by hand, automated outbound calling software takes over most of that repetitive work. The result is a faster, more […]
July 23, 2026
Outbound calling can be one of the most effective ways to reach customers, prospects, patients, donors, and account holders. It can also be one of the riskiest. Every outbound campaign involves legal and operational questions: Who can you call? When can you call them? What consent do you need? Which numbers must be suppressed? Can […]
July 22, 2026
Increasing productivity for remote teams requires setting clear expectations tied to measurable outcomes, establishing structured communication rhythms, providing the right tools for each role, and creating visibility through dashboards and performance data rather than surveillance. Organizations that approach this systematically tend to see sustained improvement. Those that apply office-based assumptions to a distributed workforce typically […]
July 16, 2026
Outbound contact center software has become essential for teams that rely on proactive customer and prospect engagement. Sales teams use it to generate pipeline. Collections teams use it to improve recovery rates. Healthcare organizations use it for appointment reminders and patient outreach. Customer success teams use it for renewals, retention, and win-back campaigns. Research teams […]
July 9, 2026
Customer service has moved far beyond the traditional phone queue. Today, customers contact businesses through voice, email, live chat, SMS, WhatsApp, social media, in-app messaging, video, self-service portals, and chatbots. They may start with one channel, move to another, and expect the business to understand the full history without asking them to repeat themselves. That […]
July 6, 2026
Customer expectations continue to rise across every industry. People want fast responses, accurate answers, personalized service, and seamless support no matter how they contact a business. A customer may call today, send a chat tomorrow, follow up by email next week, and expect every interaction to feel connected. Delivering that kind of experience requires more […]
July 1, 2026
Customer expectations have changed permanently. People no longer compare your contact center only to other companies in your industry. They compare every support experience to the fastest, easiest, most helpful service they have received anywhere. They expect quick responses, accurate answers, personalized support, and consistency across phone, chat, email, SMS, and social channels. That is […]