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BPO Contact Centre Software

Made for
multi-client operations.

Manage inbound, outbound, and omnichannel campaigns with agility, visibility, and SLA confidence, all in one flexible platform.

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Campaigns
that hits the mark.
Tailored<br>project handling.
Tailored
project handling.
Configure call flows, SLAs, and reporting by client or campaign. Make changes instantly without waiting on dev cycles, so your team can adapt to new requirements on the fly.
Consistent<br>omnichannel support.
Consistent
omnichannel support.
Voice, SMS, WhatsApp, and chat all work from a single agent interface. That means faster responses, fewer errors, and a consistent CX across every channel.
Launch with<br>confidence.
Launch with
confidence.
Onboard new campaigns on demand with no service interruptions. Keep routing accurate and context intact so no customer is ever left behind.

Built for volume,
designed for clarity.

Omnichannel

Unified channels for seamless scaling.

Manage all customer conversations — voice, SMS, WhatsApp, and chat — in a single, organized interface. Agents can switch channels seamlessly, keeping every interaction on track with complete context.
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AI Predictive Dialer

Efficient outbound campaigns.

Automate calls for renewals, reminders, collections, or surveys with precision targeting. Reduce wasted dials and voicemails so agents spend more time speaking to live customers.
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Flow Builder

Build workflows on the fly.

Create and update call flows, routing rules, and escalation paths without writing code. Adjust workflows instantly to align with new client requirements or changing SLAs.
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AI Speech Analytics

Real data for real improvements.

Use AI-driven analysis to measure sentiment, detect trends, and evaluate agent performance across campaigns. Apply these insights to coaching and continuous process optimization.
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Real-Time Dashboards

Stay on top of performance issues.

Monitor queues, SLA compliance, and agent activity across all accounts as they happen. Gain the visibility needed to step in early and keep every program running smoothly.
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Stay in sync,
without the stress.

TabaTalk connects smoothly with tools like HubSpot, Salesforce and Zoho — syncing customer data in the background, so your team can stay focused on what matters: the conversation.
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make
salesforce
airtable
zendesk
monday
zoho
bitrix24
ms-dynamics-365
hubspot
pipedrive
leverate
proftit
freshdesk
kommo
zapier
Smarter tools.
Stronger outcomes.
TabaTalk delivers more out of the box so your team stays focused, not frustrated.
Competitor 1
Competitor 2
Competitor 3
Omnichannel
Available
Limited
Limited
AI Predictive Dialer
Available
Not Available
Not Available
Automatic Local Caller ID
Available
Not Available
Not Available
AI Answering Machine Detection
Available
Not Available
Not Available
Visual Call Flow Builder
Available
Not Available
Not Available
AI Speech Analytics
Available
Limited
Limited
Number Validator
Available
Not Available
Not Available
Available Available
Not Available Not Available
Limited Limited

Connectivity you
can count on.

Local numbers,<br>global reach
Number Provisioning
Local numbers,
global reach

Access virtual numbers in 120+ countries instantly so your team shows up with a local presence, wherever they call from.

Built to perform,<br>ready to connect
Infrastructure
Built to perform,
ready to connect

With global data centers, real-time monitoring, and 100+ carrier connections, TabaTalk delivers crystal-clear VoIP at scale.

Protected<br>by design
Security & Compliance
Protected
by design

From encryption to role-based access controls, every layer of TabaTalk is built to keep your data — and your customers’ — secure.

Ready
when you are.

Get up and running in less than 24 hours. No hassle, no complexity, just seamless communication from day one.
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Things you might be
wondering

Can we isolate campaigns and reports per client?

Yes. Each campaign can have its own routing, dashboard, and reports without any data crossover.

Can we differentiate SLAs per campaign?

Absolutely. You can configure SLAs per queue and get alerts when you’re at risk of missing targets.

How quickly can agents ramp up?

Most agents are fully operational within hours. The interface is intuitive and requires minimal training to handle multiple client programs.

Can we integrate with client-specific systems?

Yes. Use native connectors for popular CRMs and helpdesks, or connect to any system via API or webhooks.

Does it support outbound dialing compliance?

Yes. Built-in time-zone restrictions, do-not-call list management, and pacing rules help you meet compliance standards globally.